Once an employee has decided to make use of Reach EAP services, the first point of contact is usually our clinical call center, which is open 24 hours a day, 7 days a week. Our call center is staffed by a clinical team that can begin to help the employee immediately.
The members of our call center have clinical backgrounds. Each has a bachelor’s degree in a related field and a minimum five years of experience dealing with people in crisis. Although they are not therapists, they can quickly determine the employee’s problem and put them in contact with counselors specifically trained to handle the particular issue.
During the day, call center operators will immediately direct clients to our staff of licensed counselors, who work with them over the phone or set up a time for them to come for a session in person. After business hours, at minium one licensed counselor is on site and available at all times.
Anytime—day or night—help is available at Reach.