What is an EAP?

Employee Assistance Programs (EAPs) provide front-line care to employees, helping them deal with problems they face, both personal and professional. As a benefit provided by your employer, it is a free service that gives you access to confidential short-term assistance to help you deal with stress or other issues.

Reach EAP focuses on employee wellness. By identifying and addressing problems early, an EAP can mitigate the need to visit a program covered by insurance, saving you time, money, and hassle. Most people who use an EAP are generally doing well but have hit a bump and need some guidance on a particular issue.

We also have additional advantages over insurance-related benefits. No referrals are needed to see an EAP counselor, and you never have to worry about finding a provider who is in your network. Employers contract with EAP directly, so all of our counselors are directly available to you. Even if you switch insurance providers, your relationship with us does not change in any way. And unlike insurance-covered care, you never have a co-pay with us. In addition, all household family members are covered regardless if they are covered by other benefits.

Our call center is open 24 hours a day, 7 days a week. All operators have clinical backgrounds and at minimum a bachelor's degree in the field. You can also talk to a licensed counselor at any time. Instead of waiting weeks to be seen by a counselor, you can contact us anytime. We are available whenever you need us.

How It Works

We offer short-term counseling to help people work through any problems they may be having. Some counseling sessions are done over the phone, while in other instances the employee visits the counselor. The counseling runs for three to five sessions (sometimes more) per issue per year. This short term model focuses on problem-solving so that we can make the most of your time. In cases where problems cannot be resolved within those limits, employees are referred to long-term counseling.

Some of the issues for which we provide help include:

  • stress management
  • divorce/marital problems
  • grief
  • feeling unmotivated
  • feeling depressed
  • family issues
  • feeling stuck
  • drug and alcohol issues